Shipping + Returns

Return Policy

At RubyAqua Jewelry, each piece is handmade, one-of-a-kind, and made to order, reflecting our commitment to quality and individuality. As such, we do not accept returns or exchanges. We encourage you to review the product details carefully before making a purchase. If you have any questions or concerns, please reach out to customercare@rubyaqua.com.

Shipping Information

We strive to provide a smooth and timely shipping experience for all our customers. Please find below the details regarding our processing and shipping times.

Processing Time:

All orders are processed within 4-6 business days.

Standard Shipping:

Delivery Time: 7-14 business days
Shipping Cost: Calculated at checkout

Free Shipping:

Orders over $150: Free standard shipping
Delivery Time: 7 business days (domestic USA and Canadian orders)

Order Confirmation:

Once your order has been placed, you will receive an email confirmation.

Important Notes:

Shipping times are estimates and may vary depending on your location and the courier’s service.
We do not assume responsibility for any delays caused by the shipping carrier or customs.

For any inquiries regarding your order or shipping, please contact our Customer Care team at customercare@rubyaqua.com.

Thank you for choosing RubyAqua Jewelry! We appreciate your understanding and support of our handmade, one-of-a-kind creations.